Shipping policy
SHIPPING RATES
Shipping price is calculated during checkout. Shipping charge will vary depending on the weight & size of your package. Please make sure someone will be available to sign for your package, otherwise your order may be returned to us.
SHIPPING TIME
NSTLGK products are crafted to order. Production usually takes about 1 week, and tracking details will be provided to you once the item is dispatched. Orders within the USA will be shipped with UPS or USPS. Average shipping time within the US is between 5-7 business days when leaving our facility. Orders outside of the USA will be shipped with UPS, USPS or DHL depending on your shipping preference. Average shipping time outside of the US varies from country to country.
Most orders will ship out within 1 week of ordering. Some orders are subject to further verification and approval before shipping which can extend shipping time. All verification will be requested within 48 hours of order, please check your spam folder to make sure we can get your order out quickly.
Most orders will ship out within 1 week of ordering. Some orders are subject to further verification and approval before shipping which can extend shipping time. All verification will be requested within 48 hours of order, please check your spam folder to make sure we can get your order out quickly.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
Once your order has shipped, you will receive an email with tracking information. If email doesn't arrive within 72 hours, please email us at nstlgk@nstlgk.com for more information about your order.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with all applicable shipping and tax rates.
WHY DIDN'T I RECEIVE ALL OF MY ITEMS?
Our items frequently sell out quickly. If an item you ordered is sold out, we will notify you requesting if you'd like an exchange for another item. If we don't hear back within 72 hours, we will ship out all instock items and charge you for only the items that have shipped.
WHY DO I HAVE TO SIGN FOR DELIVERY?
On all USA orders over $300 or specific address complications will be shipped with "Signature Required" for delivery.
MY TRACKING NUMBER SAYS MY ORDER WAS DELIVERED BUT I HAVEN'T RECEIVED IT
If your tracking number shows that your package was delivered, but you can't find it please follow these steps:
Verify the shipping address on your order
Sometimes shipping addresses and billing addresses can get mixed or minor errors in shipping addresses can cause an unexpected issue.
Look for a notice of attempted delivery
Sometimes a courier will leave a notice of attempted delivery with further instructions on how to get your order.
Check the delivery location for your package
Often times different couriers can place items in different locations than your used too, please check all around the delivery address.
See if someone else accepted delivery
Make sure no other individuals or neighbors have signed for your package by accident.
Wait 36 hours:
In rare cases packages can say delivered up to 36 hours prior to arrival.
If you've followed these steps and still haven't received your order:
Have your tracking number ready and contact the shipping company used to ship. Here's the support numbers for the shipping companies NSTLGK uses.
USPS CUSTOMER SERVICE: (800) 222-1811 | UPS CUSTOMER SERVICE: (800) 742-5877
Contact NSTLGK:
Email the NSTLGK Customer Service so we can file a claim with the shipping company. NSTLGK cannot ship another item until item claim has been resolved.
Verify the shipping address on your order
Sometimes shipping addresses and billing addresses can get mixed or minor errors in shipping addresses can cause an unexpected issue.
Look for a notice of attempted delivery
Sometimes a courier will leave a notice of attempted delivery with further instructions on how to get your order.
Check the delivery location for your package
Often times different couriers can place items in different locations than your used too, please check all around the delivery address.
See if someone else accepted delivery
Make sure no other individuals or neighbors have signed for your package by accident.
Wait 36 hours:
In rare cases packages can say delivered up to 36 hours prior to arrival.
If you've followed these steps and still haven't received your order:
Have your tracking number ready and contact the shipping company used to ship. Here's the support numbers for the shipping companies NSTLGK uses.
USPS CUSTOMER SERVICE: (800) 222-1811 | UPS CUSTOMER SERVICE: (800) 742-5877
Contact NSTLGK:
Email the NSTLGK Customer Service so we can file a claim with the shipping company. NSTLGK cannot ship another item until item claim has been resolved.
TAX & TARIFFS
All NSTLGK.com purchases include U.S. sales tax as required by law. The tax rate is based on the delivery address of your purchase. The U.S. tax amount will appear on the Payment page during the checkout process. Any additional taxes & customs required by your country will be the customers responsibility.
